Returns are rarely fun or convenient, especially in the rush after the holidays. Insider Intelligence predicts that US retail returns will total over $625 billion this year, and over half of small to medium retail businesses anticipate they will receive more returns this year than in 2022.
Stores have unique return policies and often adjust them for the holiday season. Many retailers are also adopting new policies as more consumers opt to shop for gifts online, such as “returnless” or “keep it” policies for items whose return costs exceed their value.
Don O’Brien is the regional director of the Quincy Better Business Bureau. Contact him at [email protected] or 217-209-3972.