Woman Says She Was Forced Out of Airport After Asking for a Hotel Room

• Lenay Demetrious reported she and her mother were being compelled to leave a Massachusetts airport immediately after their flight was canceled.
• Demetrious claimed stability was referred to as as she attempted to figure out lodging for her and her mother.
• With no other choices, Demetrious booked a last-moment resort area for the night, costing her more than $600. 

A female says she was pressured to leave an airport after she questioned for right away accommodations when her JetBlue flight booked was canceled. 

“I assumed that the airline disaster wouldn’t seriously have an effect on me, but turns out it did,” Lenay Demetrious, 25, told Insider, referring to the nightmares a lot of tourists are going through with airlines this summertime.

Demetrious, who posted about her flight vacation practical experience in a viral Tiktok movie, said she and her mom waited through nine delays right before their flight was canceled. 

They had arrived at Nantucket Memorial Airport in Massachusetts on July 17, over an hour in advance of their flight was set to depart for New York Town at 9:30, Demetrious claimed.

She and her mom were being told by airport associates that their aircraft would depart at 2 am, but seen at that stage clients who had been ready at the gate began to depart. Some of them appeared mindful that the airport did not work previous midnight, Demetrious stated.

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When the flight was canceled at t 11:30 pm and rescheduled for 2:30 pm the next day, airport representatives introduced that the airport was shutting down at midnight. According to the airport’s web-site “The Terminal is typically open up from 5:30 am to 10 pm, relying on the existing flight schedules of our airline tenants.”

One particular airport agent escorted Demetrious to claim her checked baggage and to the major terminal, wherever she would be even further assisted, she mentioned.

Demetrious reported she questioned a employees member wearing a JetBlue uniform at the major terminal if they could aid them about accommodation or position them to a close by hotel. She reported the airline workers she spoke to appeared irritated, “virtually aloof” with a “why are you even bothering me and making an attempt to communicate to me kind of attitude.”

According to Demetrious, the JetBlue agent would not provide her any variety of support, irrespective of remaining directed to the major terminal for aid.

“I held my composure, I was shaking, and I was extremely, very distraught by the way I was becoming taken care of,” Demetrious said. “They failed to even have the decency to give me three names of motels that had been close by that could or might not have availability that I could potentially examine.”

As Demetrious started to get in touch with all around for a nearby hotel, she stated the JetBlue representatives called stability to escort her and her mother out of the closing airport. 

Demetrious and her mother ended up locked exterior the airport in a foggy vacant ton past midnight with their luggage.

“There was no soul on that large amount apart from for my mom and I, and we’re standing there with all of our belongings,” Demetrious explained. “I had all my playing cards, my passport, ID, everything, another person could have conveniently, quickly just pulled up with their car and trigger harm to us.”

“I felt not only frightened, but I felt like I was currently being dealt with like an animal or a felony for no cause, and I was just so perplexed by the complete factor and just so susceptible and hopeless and missing,” she added. 

Immediately after calling all the accommodations in the place, Demetrious booked a area for $631 that night time.

She mentioned she experienced no solutions apart from to chance her and her mother’s basic safety or expend a few months’ worth of her university student mortgage payments “on a resort area that I’m likely to be in for six hours.”

Demetrious reported she called the airport management the upcoming working day and while she was fulfilled with sympathy from airport management more than the cellphone, she was told almost nothing could be performed as the staff members she interacted ended up utilized by JetBlue. When Demetrious known as JetBlue, on the other hand, they stated they were also not liable.

“My irritation lied in the way the overall point was staying dealt with by JetBlue representatives, both of those at the airport and on the cell phone when I attempted to describe to them my tale,” Demetrious mentioned.

“‘We’re not liable for climate, we’re not liable for airports closing, we are not liable for our reps berating you, we’re not liable for anything in essence,'” she said recounting her discussion with airport and airline reps.   

A Nantucket Memorial Airport consultant redirected requests for remark “to the applicable airline’s client services speak to as Nantucket Memorial Airport workforce do not staff members the airline ticket counters or work airline flights.”

JetBlue did not reply to a ask for for remark.

“I just hold on considering like God forbid some thing poor took place to me afterwards on soon after I was in entrance of the airport that late at night time and I died. JetBlue’s not liable for that, the airport’s not liable for that? Who’s liable?” Demetrious claimed. 

She stated the experience has prompted her to rethink her long run air vacation.

“I love traveling mainly because I love finding out far more about the planet and viewing so many various corners of the world,” Demetrious claimed. “I never definitely have experienced any disastrous journeys, but it sucks that I am going to seem back again on this particular trip that experienced excellent memories while I was there tainted by the terrible memory of me striving to just go again household.”